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Frequently Asked Questions

Website Domains

What is a domain?

Believe it or not, you’re probably already familiar with what a domain is. A website domain is very similar to how your home address works. It’s the URL you use to go browse some of your favorite website. An example would be this site, digital.bigredjelly.com. The sole purpose of a domain is to be your website’s address on the vast world of the internet.

Why is a domain so important?

A domain is equivalent to a URL, or what people will type into the search bar to find your website. Think of your domain as your address. Web-surfers will arrive at your landing page when they type your domain to their search bar.

The point of a domain name is to get you found on an internet that is overwhelmed with information and other websites. Therefore, domain names should be simple, explanatory, and easy to remember. More than likely, the domain name you choose will be the name of your company.

How Do I Find a Domain Name for My New Business?

Searching for and buying unclaimed domains.

Every website needs a domain that reflects that name of the business. However, identical domain names that represent two different companies cannot exist at the same time.

In order to find and purchase a domain that has not been claimed already, you’ll need to visit the website of a domain provider who offers domain search and purchase capabilities.

We recommend domains.bigredjelly.com. In partnership with GoDaddy, Big Red Jelly offers a place to search for available domains and that presents prices in a visible, easy-to-understand-way. Visit HERE to purchase your domains!

How do I register a domain name?

Simply enter the web address you want to register into the search box. If the name you entered has already been registered, we’ll list available alternatives that you may want to consider. However, if the domain is available, you can follow the on-screen instructions to complete the domain name registration process.

Why do I need a domain?

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Why should Big Red Jelly Host My Domain?

Everything you need to know about our domain services

Big Red Jelly offers a service of us hosting your domain. This includes us managing, upkeeping, and ensuring that your website is running smoothly. We provide support in case there are any issues or you need tech support for your website.

Website Hosting

What is website hosting and why do I need it?

Website hosting provides a space for your website files, images, and text to live and be viewable online. In other words, it lets your site exist on the internet. When you pay for hosting, you are basically paying to rent space from a server. Servers are giant computers that send data to other, normal computers—they allow the internet to exist.

You can pay for website hosting month-to-month or year-to-year. However, don’t just choose the cheapest option. There are different options for hosting. You need to consider what your website will be used for, then determine what hosting option will support those uses.

Likewise, if you plan for your website to attract customers, relay various pages of information, support online two-way communication, sell products online and a variety of other things, then you will need to look at options beyond the first and cheapest available. Ultimately, you want your website to function well so that both you and your customers are happy. We can help you know which option you need.

Why is website security necessary?

An SSL certificate encrypts data being transmitted to and from your website to prevent hackers from obtaining any sensitive information that your users enter into your site (such as their passwords or credit card number). Website security protects your site from other vulnerabilities, such as malware, SQL injections or DDoS attacks.

By utilizing both an SSL and Website Security, you’re ensuring that all aspects of your site are protected. Both are critical for building trust among your users. Get started now by applying for an SSL certificate.

How do I manage my account?

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How secure is the admin area?

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How do I cancel my account?

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Can I send more than one at a time?

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Workspace Tools

Why are online tools important for helping my business grow?

A website is just a digital doormat without the use of other online tools and integrations. Tools like email, calendar, storage, file sharing, and more all  contribute to productivity, customer conversation, and overall growth of your business.

How do I manage my account?

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How secure is the admin area?

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How do I cancel my account?

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Do you offer more services?

Yes! Big Red Jelly not only offers world-class, proven digital tools and platforms but also offers experts who use these tools every day and know how to strategically implement them.

Web Support & Strategy

How do I manage my account?

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How secure is the admin area?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. In eget bibendum libero. Etiam id velit at enim porttitor facilisis. Vivamus tincidunt lectus at risus pharetra ultrices. In tincidunt turpis at odio dapibus maximus.

How do I cancel my account?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. In eget bibendum libero. Etiam id velit at enim porttitor facilisis. Vivamus tincidunt lectus at risus pharetra ultrices. In tincidunt turpis at odio dapibus maximus.

Can I send more than one at a time?

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Website Security, Storage and More

How do I manage my account?

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How secure is the admin area?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. In eget bibendum libero. Etiam id velit at enim porttitor facilisis. Vivamus tincidunt lectus at risus pharetra ultrices. In tincidunt turpis at odio dapibus maximus.

How do I cancel my account?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. In eget bibendum libero. Etiam id velit at enim porttitor facilisis. Vivamus tincidunt lectus at risus pharetra ultrices. In tincidunt turpis at odio dapibus maximus.

Can I send more than one at a time?

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Workspace Email

What are the benefits of having domain-based email addresses?

A domain-based email address, such as info@your-business-name.com, helps you look more professional with customers while also promoting your website and company. Customers are 9 times more likely to choose a company with a professional email address. Every time you send an email from a domain-based address, you’re increasing exposure to your domain name and encouraging customers to visit your website.

Additionally, each plan lets you create free ‘alias’ addresses – like one using your first name (jerry@your-business-name.com) and others for different departments (sales@your-business-name.com) — that all feed into a single inbox and make you look even more professional.

I’m part of a larger organization — can I use Microsoft 365 from GoDaddy?

GoDaddy plans are designed for businesses that require fewer than 300 accounts. If you have questions, just give them a call at (480) 463-8835. The award-winning support team is here to help 24/7.

Why should I buy Microsoft 365 if I already have Office apps on my desktop?

If you purchase the Premium Security or Business Premium plan, you’ll get the newest Office apps, featuring the latest and greatest versions of the desktop applications you know and love — Excel, Word, Outlook, PowerPoint, Access (PC only), OneNote and Publisher. Plus, whenever Office apps are updated, you will automatically receive the latest upgrade at no additional charge so that you always have the most current version of Office apps.

Our Microsoft 365 plans give you the ability to easily share and collaborate on documents using OneDrive for Business and Online Office apps in a secure manner. With Online Essentials and Business Premium you can also create a domain-based email address and share calendars and contacts with people inside and outside of your company. Finally, unlike the Microsoft 365 you currently have, Microsoft 365 from GoDaddy gives you real-time meeting and screen sharing.

Sound worth it? We think so.

Can I transfer my existing emails, contacts, etc.?

You bet. In fact, we can do it for you. Visit our email migration page for more details.

What are the Office Mobile Apps?

Office mobile apps include the full-featured, touch-friendly versions of the most popular Office apps: Word, Excel and PowerPoint.

Office mobile apps are available with the Business and Business Premium plan, which include a license that’s valid for up to 5 iPads or Windows tablets, as well as up to 5 PCs or Macs, for a single user.

What is the cloud?

Working or storing files in ‘the cloud’ means that your files are stored securely on the Internet — not on your hard drive – so you can access them anytime, anywhere, from almost any device connected to the Web.

You don’t need to buy additional software and you’re not dependent on your computer to get work done. Plus, since your documents are stored on secure servers, you have peace of mind knowing that, even if your hard drive crashes or you spill coffee on your computer, your documents and programs are safe and accessible from any web browser.

Online Calendar

What is Online Calendar?

Just as the name implies, it is an online calendar that conveniently helps you manage events from your computer or mobile device. That means you no longer have to deal with the fuss of updating a hand-written planner.

One of the most significant advantages of using a Web calendar is the simplicity with which you can collaborate with colleagues. Calendar makes it easy to schedule meetings and view your attendees’ availability. You have full access to this valuable information anytime and anywhere you can connect to the Internet.

Can I use it for my small business?

Most certainly. Our group calendar is the ideal solution for keeping all your employees in contact. It’s quick and easy to share events – such as meetings and conferences – and give colleagues access to necessary projects and files.

Another big advantage is the ability to view in real time the availability of attendees and manage appointments. No more hoping for the best. When you schedule events with group calendar, you will immediately know who can make it and who can’t. You can even let other users manage events, when you choose to grant them access.

How do I know if people are available for events?

With Online Calendar, you can always view your attendees’ availability. It is so much easier to manage events and manage appointments with this feature. When you add attendees to scheduled events using our calendar, you can see when they’re available and when they’re not. Our group calendar is a perfect solution for bringing everyone together when everyone is available.

Is Online Calendar affordable?

We offer a variety of plans to fit any budget. Whether you need to manage personal events only, or a group calendar,  you’ll find a plan that fits your needs and budget. If you have an even larger group, we also offer more robust plans that let you manage appointments for as many users as you need. When you look at the affordability of our Web calendar, you’ll notice that signing up for a plan today just makes sense for your life.

Can I use Online Calendar to manage other resources?

You can already tell that our Online Calendar makes it easy to manage events and manage appointments. But did you know you can use our Web calendar to keep track of associated resources such as conference rooms and tech equipment? Just add them to the resources section of group calendar, and you’ll know when those resources are available for you to use.

Can I use it to keep track of things to do?

Of course! While Online Calendar simplifies managing events appointments, you can also use it to keep track of tasks. Our Web calendar lets you create tasks and  track progress until they’re complete. You can even use our group calendar to share those tasks with other users and include necessary files or documents.

Who can view my calendars?

The answer is completely up to you. You can grant various levels of access. You can remain the only person who can manage events with your calendar. Or you can grant access to other users of your group calendar, letting them manage appointments on their own.

What about my personal life?

Who’s coming to dinner? When are the in-laws staying the night? With our Online Calendar, you won’t have to ask yourself those questions. It is simple to manage events like family dinners, birthday parties and other celebrations. Your family and friends will always know when and where to show up for personal events.