Online Customer Service

LiveChat’s customer service capabilities are designed to help businesses improve the efficiency and effectiveness of their customer service operations. One of the key features LiveChat offers is its real-time communication, which allows businesses to communicate with their customers in real time, which can help to quickly resolve issues and improve customer experience. LiveChat allows businesses to handle multiple chats simultaneously, which can increase the efficiency of their customer service operations. LiveChat also offers a wide range of features such as automatic greetings, away messages, and the ability to transfer chats to other agents, which can make managing customer interactions more efficient. This can help businesses to ensure that customers are always speaking with the most appropriate agent for their needs, which can help to improve response times and increase the chances of resolving issues quickly.

How LiveChat Works

LiveChat can be integrated into a website, mobile app, or social media platform to provide immediate assistance to customers. LiveChat typically includes features such as automatic greetings, pre-written responses, and the ability to transfer chats to different agents. To use LiveChat, a business first needs to sign up for an account and install the software on its website or app. Customers can then initiate a chat by clicking on the LiveChat button on the business’s website or app. The chat will be routed to an available agent, who can then assist the customer with their inquiry. The agent can also access the customer’s previous chat history and purchase history to better assist them. The chat can also be transferred to another agent if necessary.