LiveChat is a customer service software that allows businesses to communicate with their customers in real-time through a chat interface on their website. Increased efficiency allows businesses to handle multiple chats simultaneously, which can improve customer service response time. A customizable chat widget allows companies to customize the appearance of the chat widget to match their website making it more seamless for customers to use.
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LiveChat has a real-time communication feature. This allows businesses to communicate with customers in real-time, which can help to quickly resolve issues they might have and improve the customer experience overall. This feature is especially useful for businesses that rely heavily on customer services, such as e-commerce or software-type companies.
LiveChat offers the ability to transfer chats to other agents so businesses can distribute customer interactions among different agents. This is particularly useful for businesses that have a high volume of customer interactions and need to ensure that customers receive a quick and efficient response. This also allows businesses to create teams of agents with specific areas of expertise, which can make it even easier to transfer chats to the right person.
Multiple Chats Simultaneously
Another key feature of LiveChat is its ability to handle multiple chats simultaneously. This can increase the efficiency of customer service operations as well as allow businesses to handle more customer interactions overall. This feature is also useful for businesses that have a high volume of customer interactions, as it can help to reduce response times which in turn can improve overall customer satisfaction.
Online Customer Service
LiveChat’s customer service capabilities are designed to help businesses improve the efficiency and effectiveness of their customer service operations. One of the key features LiveChat offers is its real-time communication, which allows businesses to communicate with their customers in real time, which can help to quickly resolve issues and improve customer experience. LiveChat allows businesses to handle multiple chats simultaneously, which can increase the efficiency of their customer service operations. LiveChat also offers a wide range of features such as automatic greetings, away messages, and the ability to transfer chats to other agents, which can make managing customer interactions more efficient. This can help businesses to ensure that customers are always speaking with the most appropriate agent for their needs, which can help to improve response times and increase the chances of resolving issues quickly.
How LiveChat Works
LiveChat can be integrated into a website, mobile app, or social media platform to provide immediate assistance to customers. LiveChat typically includes features such as automatic greetings, pre-written responses, and the ability to transfer chats to different agents. To use LiveChat, a business first needs to sign up for an account and install the software on its website or app. Customers can then initiate a chat by clicking on the LiveChat button on the business’s website or app. The chat will be routed to an available agent, who can then assist the customer with their inquiry. The agent can also access the customer’s previous chat history and purchase history to better assist them. The chat can also be transferred to another agent if necessary.
The most efficient customer service tool.
Chat with customers at the moment they need help.
Transfer chats to team members who may specialize in what the customer needs.
Multiple Chats Simultaneously
Chat with multiple customers at once so no one is left waiting.
Frequently asked questions
Yes, LiveChat can be integrated with other customer services software such as CRM and help desk systems, allowing for a more seamless and efficient customer service experience.
Yes, LiveChat can be integrated into a mobile app, allowing customers to initiate a chat and receive assistance on their mobile devices.
It depends on the plan a business chooses, some plans have limits on the number of chats that can be handled at once, while others do not have a limit. Businesses can contact LiveChat support to determine which plan is best for their needs.
The cost of LiveChat varies depending on the plan and the number of users a business needs. They offer a free trial and various pricing plans for small businesses to large enterprises.
How we help small businesses grow!
Big Red Jelly helps small businesses grow and excel with LiveChat by providing expert implementation and customization services. Our team will work closely with your business to understand your specific needs and tailor the LiveChat experience to best suit them. Additionally, our ongoing support and training services will ensure that your team can fully utilize all of LiveChat’s features and capabilities to improve your customer service and drive sales.
Big Red Jelly’s data analysis and reporting services will provide you with valuable insights into customer behavior and preferences, allowing you to make data-driven decisions that will help you improve your customer experience and increase conversions. Whether you’re looking to increase sales, improve customer satisfaction, or streamline your customer service operations, Big Red Jelly has the expertise and resources to help you achieve your goals. Contact us today to learn more about how we can help your small business grow and excel!